MARKET EXPERIENCE

  • BioPharma
  • Life Sciences
  • Construction
  • Manufacturing
  • Financial Services
  • Non-Profit
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  PROVEN CAPABILITIES

  • Strategic Program Delivery
  • Transformative Change Management
  • People and Organizational Development
  • Results Orientation
  • Collaboration and Influence
  • IT Leadership Mentoring and Coaching

MAJOR ACCOMPLISHMENTS

Led an organization review required to support a successful transition to agile development and cloud computing for large publishing company.  Project involved in-depth stakeholder analysis of success criteria and development of practical, yet effective change management plans.

Optimized overall IT service delivery value while aligning costs to industry benchmarks at a global biopharmaceutical manufacturer firm. Target cost reduction exceeded $15 million annually while improving overall internal customer satisfaction by 25%.

Delivered a 2 year $40M infrastructure transformation program on time, under budget and exceeded success criteria milestones for a global biopharmaceutical manufacturer.  Positive outcome required exiting an infrastructure outsourcing agreement, recruiting and managing organizational change required to build a world class IT Infrastructure organization, and establishing ITIL based service management disciplines.  Scope included the delivery of  a stable, secure global network, migrating  575 business systems to a newly built, private cloud based data center, and improving end user support and service delivery. Results achieved included a 50% time reduction in the delivery of  servers from 6 months to 3 days and a drastic reduction of  IT Infrastructure operating expenses. Outcome resulted in a CEO and CIO award for contribution to strategic business goals. 

Led a transformation project at the national not for profit that reduced technology departmental costs by over 20% through application rationalization and enterprise data center outsourcing.  Project was delivered on time, within budget and was recognized by ARC management.

Designed and implemented a national not for profit’s  IT Executive Dashboard, IT Governance and IT Balanced Scorecard establishing baseline for performance – and ultimately improving customer satisfaction.

Served as the Program Manager on an effort to re-architect an enterprise-level business system at  not for profit foundation.  Project included establishing a service-oriented application infrastructure in less than nine months enabling corporate growth expansion from 30 to more than 300 employees with $350M in first year sales..

Directed technical and business systems operations supporting $2B in operations and over 180 North American operations at global construction sales and services company. Responsible for a team of over 170 IT professionals and $25M budget. Also, managed $17M P&L fire monitoring call center with 125 call center team members. Increased service delivery capability by 50% while reducing operating expense by 25% via improved network, email, sales compensation, security systems, and processes.

Relocated a large retail bank’s Internet-based commercial money management application environment along with the associated disaster recovery environment from New York to New Jersey and Delaware with no disruption to client services.  The relocation was completed just weeks before September 11th challenged its disaster recovery capabilities.  The Disaster Recovery capabilities switched over as designed and without business interruption.

Directed the design and implementation of the large retail bank’s global treasury system. Project team was comprised of over 150 IT professionals across the world. 

Established infrastructure technology team supporting long-term healthcare provider along with consolidating eight data centers during merger with large healthcare provider reducing operating expenses $8M.


ITeffectivity.com – a management consulting practice targeting the IT Leaders challenge of leading and delivering business solutions with a focus on effective people, process, and technology management.